Support
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Downtime is costly. So make sure you have affordable, expert tech support within a few steps of your equipment 24 hours a day. At Colo5, our rapid-response help desk is on-site and available to assist with technical issues 24/7/365. And the best part is that our standard package includes 3 calls or 3 hours per month. If you need a reboot, no need to drive across town, call our help desk and we will do it for you at no cost.
What makes Colo5 different? Our tech support team understands that if a customer's network is down, time is of the essence. With our state of the art ticketing system you can track your ticket in the system in real time. We guarantee to respond to your problem within 15 minutes.
Cost-Effective support
Colo5 can be your on-the-ground team for the simplest to most complex tech tasks. Let us handle a simple power cycle or serve as your "remote hands." If needed, we can hook up a monitor, keyboard and mouse to see exactly what is happening with your server. Then our techs will walk you through what they see and await the next command.
Turn to our support staff for hardware troubleshooting and replacement, in addition to reinstalls on most operating systems. Colo5 is also adept with more advanced issues such as firewall, router and OS troubleshooting.Compliance support
Today's business imperatives include meeting strict information management requirements for such organizational regulations as HIPAA, Sarbanes-Oxley and Basel II. Among other mandates, you're expected to show that your systems are backed up and redundant. Colo5 can help you with the necessary actions and documentation to achieve compliance with these requirements.